FAQ

What are the handbags made of?

Our handbags are made of a unique combination of materials – ceramics and leather.

 

Are the handbags fragile?

The ceramic parts have the same quality as any other ceramics. Ceramics is very hard but must be handled with care. If dropped, the ceramics can crack. If any sharp or hard objects are dropped onto ceramics, the glaze can break.

 

Package – how is the handbag packed?

Every handbag is delivered with a dust bag but also with a beautiful handmade box that protects the handbag. We recommend storing the handbag in the box.

 

One piece only.

We create one-of-a-kind handbags. Each piece is an original with a unique style. Every client thus gets a unique art object that cannot be found anywhere else in the world. Each handbag has its own series number.

 

How many days each take for my order to arrive?

To create Boncle handbag requires a lot of passion, dedication and love. PLEASE EXPECT  THE SHIPMENT BETWEEN 30 DAYS FOR HOMMAGE COLLECTION, AND 90 DAYS FOR PS.OBJECTS

 

What countries does Boncle deliver?

We deliver to 200 countries and regions around the world with DHL Express.

 

How much duty and tax will I have to pay?

Custom duties and taxes are not included in the price of the goods. It will be charged along with the rules of delivery country. THE PRICE WILL BE CALCULATED BEFORE YOU CONFIRM YOUR ORDER.

 

How much do I pay for shipping?

THE SHIPPING WILL BE CHARGED IN ACCORDANCE WITH THE DELIVERY DESTINATION. HE PRICE WILL BE CALCULATED BEFORE YOU CONFIRM YOUR ORDER.

 

HOW DO I RETURN AN ITEM?

WE OFFER FULL REFUNDS IF AN UNWANTED ITEM IS SHIPPED WITHIN 14 DAYS FROM WHEN IT WAS DELIVERED TO YOU. MAKE SURE THE MERCHANDISE YOU RETURN IS IN ITS ORIGINAL CONDITION, INCLUDING SEALS AND IDENTIFICATION TAGS  AND LABELS AND PACKAGING. THE CUSTOMER IS RESPONSIBLE FOR THE RETURN SHIPPING COSTS.

IN ORDER TO RECEIVE A FULL REFUND PLEASE READ THOROUGHLY INSTRUCTIONS https://boncle.com/returns

 

 When do I get my refund?

When we have received and processed your return, you will receive an e-mail notification. We will proceed the refund within 10 business days after receiving the return.

It usualy takes 5 – 7 working days before you can see the refund back on your account, depending on your bank/credit card/form of payment.

 

Care and Repair

Boncle provides after sales services and repairs for products purchased from Boncle.com
If you need assistance or service please contact us info@boncle.com

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